Whether UI/UX, architecture and design, professional services, or brand engagement, I uncover key opportunities and build blueprints for creating unparalleled user experiences.

Example offerings: research design, empathy mapping, persona development, strategic blueprints, design coordination/direction, trend forecasting design guidelines, opportunity planning, journey mapping, usability testing, leadership alignment

What's the key to the post-pandemic workplace? That depends entirely on your business objectives and your people. Together, we can define the purpose of your workplace, calculate how much space you need, and future-proof your investments.

Example offerings: space programming, bespoke space calculator development, workforce segmentation, hybrid work analysis and planning, next-gen space type development, leadership alignment

Strategy doesn't end with a strategic blueprint! As a creative strategist, I am adept at overseeing the design process, ensuring the strategic vision is translated into design concepts.

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Example offerings: leadership alignment, workshop development and facilitation, change opportunity education, engagement planning, communication planning, virtual and hybrid facilitation, DE&I integration, change readiness profiling, KPI development, success measurement planning

The right data can tell you a powerful story, but it's still only half of the story. Mixed-methods infuses hard data with human sentiment, ensuring holistic outcomes that are both robust and human-centric.

Example offerings: data source planning, mapping and analysis, survey creation, workshop design and facilitation (in-person, virtual, and hybrid), focus groups, interviews, hybrid facilitation, equitable input collection, trend forecasting, data visualization

One of my favorite activities, workshops are the key to bringing diverse minds and ideas together into a unified set of objectives and a foundation for meaningful change. I excel at planning and facilitating in-person, virtual, or hybrid sessions in ways that draw out diverse voices and viewpoints, synthesizing information on the fly, and translating findings into actionable differentiators.

Example offerings: activity design, in-person/virtual platform integration, material creation, attendee engagement, equitable input planning, leadership alignment, ideation sessions, visioning sessions, team-building, charettes, insight development, workshop readouts, project vision, opportunity development

I dig deep into your existing or proposed offering top to bottom and front to back. I identify the physical, digital, service, and process touchpoints that define what you offer and pinpoint opportunities to streamline and improve the experience for your customers.

Example offerings: service blueprints, opportunity mapping (physical, digital, and service touchpoints), journey mapping, process improvement, gap analysis, front stage vs. backstage, KPI development, post-implementation data gathering

It's more than just what you say, it's how you say it, when, and through what channels. I’m an expert at mapping out your content, crafting messaging, and ensuring it connects with your audience.

Example offerings: audience segmentation, empathy mapping, experience principles, content mapping, opportunity planning, copywriting, platform mapping, story development

The closest to a crystal ball any of us as is our ability to observe signals for changes already in motion. Trend forecasting is a deep-dive into those signals, determining which shifts in behaviors, expectations, technologies, and service offerings a business can leverage to confidently shape their own future.

Example offerings: cross-industry signal analysis, societal behavior tracking, analyze trends across industries, identify opportunities for trends from one industry to drive changes in another, define cutting edge design opportunities, generational analysis and planning, audience mapping, identify possible futures, "future-proof" design strategies